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ABOUT THE ROLE
Sarah Flint is looking for a reliable and customer-focused Lead Customer Support Associate to join our team. In this role, you’ll serve as the first point of contact for our customers, helping ensure a seamless, positive experience at every touchpoint.
KEY RESPONSIBILITIES
● Respond to customer inquiries across multiple channels such as email, phone, SMS, live chat, and social media to provide accurate, personalized support
● Stay informed about product launches, policies, and promotions to assist customers effectively
● Use platforms like Gladly, Shopify, and Loop in unison to manage and resolve support requests efficiently
● Demonstrate a proactive nature when handling customer inquiries to avoid and/or diffuse escalations
● Identify opportunities to improve processes and collaborate with the rest of the support team to ensure best customer experience is being achieved

ROLE REQUIREMENTS
● 1–2 years of experience in a customer support or client-facing role (remote experience preferred)
● Strong written and verbal communication skills, with a problem-solving mindset
● Detail-oriented and highly organized; able to manage multiple priorities in a fast-paced environment
● Familiarity with tools such as Gladly, Shopify, Loop, Asana, FedEx, and Google Suite is a plus
● A dependable, self-motivated team player with a positive attitude
IMPORTANT NOTES
● Part-time: 20 hours/week
● Salary: $18-23/hour
● Preferred hours: Monday–Friday, 11 AM–3 PM EST (some flexibility available)
● Candidates must have consistent availability and provide their own equipment
If you’d like to apply, please send your resume to experience@sarahflint.com with the subject line “CX Role Application – YOUR NAME”
@sarahflint_nyc

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