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Job Title: Community Manager
Company: Chillhouse LLC
Location: NYC – 80 Varick St
Compensation: Salary, $70k – $85k
Job Type: Full-Time
Hours: 40 hours per week
Hours are M-F (10am-6pm est) with hybrid working hours from our offices (Tue, Wed, Thu) and work from home (Mon, Fri).
Reports to: Director of Marketing & Founder & CEO (Cyndi Ramirez-Fulton)
About Chilhouse: Chillhouse is a self-care brand based in NYC with a global community searching to find their chill. Chillhouse currently has an experiential flagship in Soho which offers a variety of wellness services such as nail art manicures, massages and facials. In addition to their physical space, Chillhouse is a category-leading nail care brand with award-winning press ons that can be found in Target, Urban brands, Amazon and hundreds of specialty & indie retailers. Chillhouse has a hyper-engaged community and has been featured in top-tier publications such as Vogue, New York Times, Oprah Mag and more.
Job Description: This community role is responsible for managing and growing the brand’s community through IRL events & experiences, TYB, Influencer, Creators, Ambassadors and Affiliates, using both the logical, quantitative skills and the creative activation skills to build, engage, grow, and convert community into a loyal, distributive brand community.
Key Responsibilities:

COMMUNITY MANAGEMENT
● Own the TYB Community Game Plan for both the General Community Cohort and Muse Cohort, meeting community growth engagement goals
○ Responsibilities include (but are not limited to): Monthly Strategy Presentations, Weekly Challenges, Weekly Chats (including Chill Power Hour), Virtual Events, and other initiatives.
● Collaborate with the Senior Marketing Manager and Head of Marketing/Growth to integrate community loyalty growth across channels (Social, Email, Events, etc.).
● Spend 2-3 hours per week actively engaging with Influencers, Creators, and Muses on Chillhouse social channels.
● Own the Refunnel Tool, keeping content meticulously organized for organic content and community campaigns (e.g., influencer, muse, etc.)
● Develop report and key learnings weekly/monthly
INFLUENCER MARKETING
● Execute the Influencer Marketing Strategy with a focus on:
   ○ Monthly evergreen strategies for organic seeding.
   ○ Influencer and Muse seeding and paid campaigns for product launches.
   ○ Strategic campaigns for Target (or wholesalers) and Amazon Influencers.
● Maintain and update the Master Influencer Database with precision, integrating additional software tools as needed.
● Develop report and key learnings weekly/monthly
AMBASSADOR & AFFILIATE PROGRAM
● Own the ShopMy Tool, driving influencer affiliate growth and top-tier influencer engagement while developing a focused Muse plan.
● Develop and launch a College Ambassador Program
● Develop and manage the Club Chill Influencer Program to strengthen relationships and brand loyalty with Chillhouse Soho/NYC based influencers
● Develop report and key learnings weekly/monthly
IRL COMMUNITY ACTIVATIONS
● Collaborate with our Integrated Partnerships and Events Manager to bring the community to life through creative IRL activations.
   ○ Responsibilities include supporting guest lists for events, ideating creative community experiences, and developing influencer/muse-specific activations for key campaigns and launches.
   ○ Conceptualize and execute engaging in-store events and community meetups at the flagship location, managing the events calendar and coordinating with the store team, partners, and manager to ensure seamless execution and attendance.
● Develop report and key learnings monthly
MULTI-CHANNEL AFFILIATE MANAGEMENT
● Amazon, Walmart, TikTok
TO APPLY: Please send your resume to jobs@chillhouse.com, subject line Community Coordinator.
@chillhouse

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